Refund policy

Return & Refund Policy

At Out Of Time, all timepieces are carefully inspected and described in detail prior to sale. Due to the nature of pre-loved luxury watches, we ask that you review all listing information, photographs, and condition notes thoroughly before purchasing.

Returns We accept return requests submitted within 48 hours of delivery. To be eligible, the item must be returned in the same condition as received — no additional wear, damage, or alteration of any kind.

To initiate a return, please contact us at [tristan@outoftime.co.za or jason@outoftime.co.za] within the 48-hour window with your order number and reason for return.

Refunds Once the returned item is received and inspected, we will notify you of the outcome. Approved returns will be refunded in full to your original payment method within 5–10 business days, depending on your bank or card provider.

Return Shipping Return shipping costs are the responsibility of the customer. We recommend using a tracked and insured shipping method, as we cannot be held liable for items lost or damaged in transit.

Non-Returnable Items Items that show signs of wear, damage, or alteration beyond their received condition will not be accepted for return and will be shipped back to the customer.